AlertTypeAuthorPost DateExpiration Date

Dear SAC Employees,

SAC Office of Technology Services is working on a self-audit project to audit existing Intermediate Distribution Frame (IDF) rooms throughout the College.  IDF rooms are network closets that make it possible to have network/internet connection.

·         Team will ensure cables are dressed (Cable dressing ensures cables used in a telecommunications facility are neatly arranged with the help of cable ties and cable channels),mapped. routed in an organized manner and will identify network equipment that is outdated and needs to be replaced.

·         Through this initiative, we hope to achieve efficiency, compliance, scale for the future and develop reliable solutions with our IT infrastructure. 

·         Office of Technology Services Network and Technical Support Team will work in close partnership with District Information Technology Services to assess, design, implement and monitor the various phases of this project.

Benefits of Organized IDF Closets

·         Techs will have quicker visibility of available network ports. 

·         Techs will be able to connect new devices to the network faster.

·         Techs will be able to troubleshoot more rapidly when network issues arise and resolution time will improve.

·         The above benefits result in enhanced service for SAC Employees.

IDF Clean Up Timeframe

·         Techs will work on this project from March to August 2019.

·         A total of 37 IDF Closets will be assessed and organized.  An IDF is generally located at every floor of a building.

·         Techs will make every effort to minimize disruptions.

Impact to SAC Employees

·         An email will be sent to employees when the time gets closer to the date that will affect their building and floor. 

·         On that date, there will be intermittent internet connection for the specific building/floor.  This means that computers, printers, office VOIP phones and any other devices that use internet connection will sporadically disconnect from the network on that date only. 

·         Team will work closely with clients to ensure minimal disruption.

·         IT employees will not need to go into offices; all work will be done remotely.  

For questions or concerns, please contact the SAC Helpdesk at (210) 486-0777.

We appreciate your patience as we enhance our systems and services.

 

System is slow or having intermittent downtimeisanchez3/4/20198/31/2019 9:00:00 AM

Dear Faculty


We are currently experiencing technical difficulties with the Canvas link on the ACES Home page. Users need to access Canvas course through the “My Courses” tab and use the drop-down menu to select the term. We apologize for any inconvenience this may cause and we thank you for your patience.  For further updates, please contact the college Help Desk at 486-0777.

 

 

Yvonne Galindo, MA

Instructional Technology Supervisor

San Antonio College

P: 210.486.0044

F: 210.486.9002

E: ygalindo2@alamo.edu

 

N/Amrosado64/17/20194/24/2019 9:00:00 AM

Colleagues:

This morning we received reports from out labs that our thin clients were freezing u and students were unable to log back into them after a reboot at 9:00 AM on 4/17/2019. Team was able to resolve this issue by 9:14 AM on 4/17/2019.

Thank you for your patience,

Office of Technology Services

Issue has been resolved, system is normalmrosado64/17/20194/24/2019 9:00:00 AM

Dear Faculty,

 

The license for the Blackboard Collaborate web conferencing system will expire on June 1. Access inside of Canvas will be removed after the end of the Spring 2019 term (Monday, May 20) and access to the Blackboard Collaborate standalone system will not be accessible after June 1. The web conferencing selection committee has already replaced Blackboard Collaborate with Zoom, a robust collaboration tool that can be utilized for recording instructional lessons, conducting virtual office hours, and tutoring sessions. If you are interested in using Zoom, please view the guide on how to create your account. Once your account is created, we have guides on how to use Zoom, both inside and outside of Canvas. You can view those guides on our documentation site.

 

If you have any questions regarding Zoom or the expiration of Blackboard Collaborate, please contact:

                Kenneth Rogers

                Enterprise Instructional Technology Specialist

                krogers61@alamo.edu

 


Issue has been resolved, system is normalmrosado64/1/20194/8/2019 9:00:00 AM

Good Morning Colleagues,

 

Tomorrow, Friday, March 29, 2019, we will be performing a required upgrade on Ad Astra Scheduler. 

 

The estimated time that Astra will be unreachable is between 8:00 am and 12:00 pm.  Should this time change, we will send communication relaying the change.

 

Please communicate to your Astra users that the current link to Astra will be changing and will no longer function after the upgrade. 

 

The new link will be communicated and updated in Alamo Share once the upgrade is complete.  

 

If you have any questions or concerns, please feel free to contact Kori Schneider or myself. 

 

Yolanda Miller

District Information Technology Services

eLearning Resources/Instructional Technology

811 W. Houston St. (101J)

210-485-0484

Logo

System is unavailableisanchez3/28/20194/4/2019 8:00:00 AM

Colleagues:

 

We will be performing vendor required maintenance on our Banner System Saturday, March 30, 2019 beginning at 5:00 a.m. and will be completed by 7:00 a.m. This maintenance will cause a system outage, the following systems will be unavailable during this maintenance.

 

Aces

Canvas

Banner

Self-Service

 

 

Thank you for your patience,

Alamo Colleges Information Technology Services

 

Note: A separate email will be sent to students

 

System is unavailableisanchez3/22/20193/31/2019 8:00:00 AM

Colleagues:

 

We will be performing vendor required maintenance on our Banner System during the Spring Break holiday. This maintenance outage will be extended over 3 days. The maintenance will cause a system outage, the systems listed below will be unavailable during this maintenance.

 

 

Day / Date

Time

Affected Systems




Tuesday, March 12, 2019

5:00 a.m. - 5:00 p.m.

Banner, ACES, Canvas, Self-Service

Wednesday, March 13 , 2019

5:00 a.m. - 1:00 p.m.

Banner, ACES, Canvas, Self-Service

Thursday, March 14, 2019

 

4:00 a.m. - 8:00 a.m.

Banner, ACES, Canvas, Self-Service

 

 

Thank you for your patience,

Alamo Colleges Information Technology Services

 

Note: A separate email will be sent to students

 

System is unavailableisanchez3/4/20193/16/2019 9:00:00 AM
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