AlertTypeAuthorPost DateExpiration Date

Dear SAC Employees,

SAC Office of Technology Services is working on a self-audit project to audit existing Intermediate Distribution Frame (IDF) rooms throughout the College.  IDF rooms are network closets that make it possible to have network/internet connection.

·         Team will ensure cables are dressed (Cable dressing ensures cables used in a telecommunications facility are neatly arranged with the help of cable ties and cable channels),mapped. routed in an organized manner and will identify network equipment that is outdated and needs to be replaced.

·         Through this initiative, we hope to achieve efficiency, compliance, scale for the future and develop reliable solutions with our IT infrastructure. 

·         Office of Technology Services Network and Technical Support Team will work in close partnership with District Information Technology Services to assess, design, implement and monitor the various phases of this project.

Benefits of Organized IDF Closets

·         Techs will have quicker visibility of available network ports. 

·         Techs will be able to connect new devices to the network faster.

·         Techs will be able to troubleshoot more rapidly when network issues arise and resolution time will improve.

·         The above benefits result in enhanced service for SAC Employees.

IDF Clean Up Timeframe

·         Techs will work on this project from March to August 2019.

·         A total of 37 IDF Closets will be assessed and organized.  An IDF is generally located at every floor of a building.

·         Techs will make every effort to minimize disruptions.

Impact to SAC Employees

·         An email will be sent to employees when the time gets closer to the date that will affect their building and floor. 

·         On that date, there will be intermittent internet connection for the specific building/floor.  This means that computers, printers, office VOIP phones and any other devices that use internet connection will sporadically disconnect from the network on that date only. 

·         Team will work closely with clients to ensure minimal disruption.

·         IT employees will not need to go into offices; all work will be done remotely.  

For questions or concerns, please contact the SAC Helpdesk at (210) 486-0777.

We appreciate your patience as we enhance our systems and services.

 

System is slow or having intermittent downtimeisanchez3/4/20198/31/2019 9:00:00 AM

Colleagues,

 

The Banner outage scheduled for Friday, June 7, 2019 has been cancelled.

 

All systems will be up and operational.

 

 

Sincerely,

Alamo Colleges Information Technology Services

Information Onlymrosado66/3/20196/10/2019 9:00:00 AM

Colleagues:

 

We will be performing a vendor required maintenance on our Banner System Friday, June 7, 2019 beginning at 6:00 a.m. and will be completed by 3:00 p.m. The maintenance will cause a system outage, the following systems will be unavailable during this maintenance.

 

Banner

ACES

Web-Services

Canvas

 

 

Thank you for your patience,

Alamo Colleges Information Technology Services

 

Note: A separate email will be sent to students

 

System is unavailableisanchez5/27/20196/7/2019 5:00:00 PM
Colleagues

This morning at 8:10 AM we received reports that our thin clients were getting a "name resolution failed" error at SAC preventing students to login to them. All other campuses are experiencing the same issue. At 10:10 AM received update District is aware of issue and is currently working with support to resolve this issue.


Thank you for your patience,
Office of Technology Services.
System is unavailablemrosado65/29/20196/5/2019 9:00:00 AM
Colleagues,

As of 11:20 a.m. on 5/22/2019 we experienced a District wide outage with our phone, internet services and VDI. This outage effected all other colleges. Phone and internet were restored around 11:40 a.m. and VDI were restored at 1:25 p.m. 

Thank you for your patience,
Office of Technology Services.
Issue has been resolved, system is normalmrosado65/22/20195/29/2019 9:00:00 AM

Colleagues:

 

We will be performing a vendor required maintenance on our ACES System Sunday, May 26, 2019 beginning at 12:00 NOON and will be completed by 2:00 p.m. The maintenance will cause a system outage, the following systems will be unavailable during this maintenance.

 

 

ACES

Banner

Web-Services

Canvas

 

 

Please look forward to the announcement of the new URL for ACES effective Sunday, May 26th. Any Bookmarks or Favorites should be updated with the new URL information upon completion of the planned maintenance scheduled on Sunday, May 26th.

 

 

Thank you for your patience,

Alamo Colleges Information Technology Services

 

Note: A separate email will be sent to students

 

 

System is unavailablemrosado65/21/20195/28/2019 9:00:00 AM

From: DeLillo, Tracey A <tdelillo@alamo.edu>
Sent: Monday, March 4, 2019 11:06 AM
Subject: Blackboard Collaborate end date

 

Hi all,

 

As a reminder, we will be cancelling our Blackboard Collaborate license effective June 30th. We will remove both the BB Collaborate (classic) and Collaborate Ultra integrations from Canvas after the conclusion of the Spring semester. Faculty will need to archive any recordings they wish to keep. We cannot do this en masse. If the recordings are accessed through Canvas, this action will need to be taken before May 18th. Users of the standalone system will have a little more time.

 

Kenneth has been running reports to ascertain who is still using Collaborate. I will be sending out a targeted message this week, and will send reminders as the semester progresses. I will probably send an ALL-FACULTY message as well, since we are in no way sure the Blackboard reports reflect actual usage.

 

Any questions, let me know.

 

Thanks,

Tracey

 

Tracey DeLillo

Instructional Technology Manager

tdelillo@alamo.edu

210-485-0421

Find us on Twitter! @AlamoInstTech

System is unavailablemrosado65/13/20195/20/2019 9:00:00 AM
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