AlertTypeAuthorPost DateExpiration Date



The following email (see below) is being sent out as Phishing attempt.  Please do not click on the link associated with the email below. It is very important to never complete a form containing confidential account information via email. 


As a reminder the Alamo Colleges will never ask to verify or reset your account credentials via email.  


If you receive a message of this nature, simply delete the email.


Thank you,

Alamo Colleges Information Technology Services



Sent: Thursday, April 18, 2019 5:11 AM
Subject: Update


Your mailbox is almost full.



Current size

Maximum size

Your Alamo Colleges District mailbox size has reached 5011.13MB, which is over 90% of your 5120.00MB quota.


Increase your mailbox HERE to avoid loss of email

Information Onlymrosado64/18/20194/25/2019 9:00:00 AM



The Alamo Colleges’ Information Security Awareness Program provides the opportunity to better understand the importance of safe and secure computer practices. Because fraudulent e-mails can appear to be from a trusted source and often look authentic, a new e-mail feature will be implemented. This feature should serve as an alert that this email did not originate from within the Alamo Colleges which requires due caution before clicking on links and sharing confidential information.


Beginning Thursday, April 25th you will see a message applied to all emails that are sent to you from outside of Alamo Colleges’. The message reads as follows:


Be cautious before clicking links or opening attachments from unknown sources. Do not provide personal or confidential information.



Things to be aware of:

  • This is not a spam email. All email sent to you from outside of Alamo Colleges will contain this message.
  • This feature will not evaluate the email for a phishing attempt. Your careful review of the email content is encouraged.
  • Some software used by Alamo Colleges’ employees may render emails that include this message. If you have question or concern about the email please contact your local IT Help Desk or Central Support at  

SAC : (210) 486-0777       SPC: (210) 486-2777         PAC: (210)486-3777

NVC: (210) 486-4777       NLC: (210) 486-5777        Dist: (210) 485-0555

  • Alamo Colleges will never ask to verify or reset your account credentials via email.


For more information on the Information Security Awareness Program visit AlamoShare at:




Information Onlymrosado64/18/20194/25/2019 9:00:00 AM


This morning we received reports from out labs that our thin clients were freezing u and students were unable to log back into them after a reboot at 9:00 AM on 4/17/2019. Team was able to resolve this issue by 9:14 AM on 4/17/2019.

Thank you for your patience,

Office of Technology Services

Issue has been resolved, system is normalmrosado64/17/20194/24/2019 9:00:00 AM

We are currently experiencing a District network intermittent connectivity loss throughout all campuses. Please document and report network connectivity issues.


Manny Rosado MSIT

Coordinator of College Technology 

Office of Technology Services
San Antonio College
1819 N. Main, San Antonio, TX  78212-4299
210.486.0783 |  Fax 210.486.9002


N/Amrosado64/3/20194/10/2019 9:00:00 AM



Sorry for the delay, I have been out sick. When Rick and I installed Go Print on the new server, we installed the latest version. I spoke with Rick this morning and it seems that there is a bug in the version we installed that causes Duplex pricing to be charged incorrectly. He is currently working with their development team to resolve the issue and will email when the patch is ready to be installed. I will keep you posted.


Thomas Duncan

Technology Support Supervisor

Information Technology

Palo Alto College


Information Onlymrosado612/3/201812/10/2018 9:00:00 AM
Confirmed with District Security regarding the following email. This is the new Alamo Alert notification system that District's Risk Management team has purchased for Alamo Colleges

-----Original Message-----
From: Alamo Colleges District Enterprise Risk Management
Sent: Tuesday, October 30, 2018 3:39 PM
To: >
Subject: Alamo Alert Notifications


The Alamo Colleges District is committed to the safety and security of our educational community. We are teaming with Rave Mobile Safety to enhance Alamo Alert to provide an emergency alert system capable of delivering messages to your Alamo Colleges and personal email addresses, as well as your land line and mobile phone.




As of today, we have enrolled you in the program at no additional expense to you. We encourage you to login to the Rave Mobile Safety site to confirm your contact information and choose your notification preferences.  (Note that your mobile phone provider may charge a per-text message fee for the delivery of emergency notifications to your phone).


To manage your account, please visit


Your username is  XXXXXXXXX.


Your initial password is XXXXXX.


You will then be prompted to complete the registration process.  Once logged in, you can manage your account (for example, you can opt-in for specific location messaging). For more information on Alamo Alert, please visit:


If you have any concerns regarding the legitimacy of this email, please contact the Enterprise Risk Management department at

Information Onlymrosado610/30/201811/6/2018 9:00:00 AM



We just got word that GoPrint is down District wide, there is no way for us to change to free printing since the management system is down as well, I will update everyone on when the services have been restored.


I apologize for the inconvenience.

System is unavailablemrosado610/3/201810/10/2018 9:00:00 AM