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Hours:
1819 N. Main St.
San Antonio TX, 78212
210-486-0559
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ACES Portal

Service Description:
ACES (Alamo College Educational Services) is the secure portal encompassing student access to academic resources such as registration, class payment, schedule details, Banner ID information, online courses and student email at San Antonio College.  It is also used by Faculty and Staff as an employment and professional development portal.


Service Provider:
District Information Technology Services
              Email Address helpdesk@alamo.edu
              Main Contact Number (210) 485-0555
              Website Information https://www.alamo.edu/about-us/offices-departments/departments/information-technology-services/


Eligibility: Student, Staff, Faculty

Availability:
24 hours a day, 7 days a week. Excluding emergency system maintenance time frames.

How to access services (Procedures if Any):

STUDENTS: Once enrolled in Alamo Colleges via APPLY TEXAS, students will receive an email confirming their application and be given an ACES username and password in order to login to ACES.

FACULTY/STAFF: Faculty and Staff will be granted access to ACES during the hiring process.

HOW DO I LOGIN TO ACES?
You will need your ACES Username and password to log into the ACES website.

To obtain your ACES Username, contact the San Antonio College Help Desk at (210) 486-0777.

The initial password is the first two letters of your last name, IN CAPS, followed by your birth date in MMDDYY format. 
EXAMPLE: Joe Smith, born on Oct. 11, 1985 would have a default password of SM101185.

IF YOUR DEFAULT PASSWORD DOES NOT WORK WITH YOUR BIRTH DATE:

Try the first two letters of your last name in upper case plus the last 6 numbers of your Banner ID.
EXAMPLE: Joe Smith, with Banner ID 901234567, would have a default password of SM234567.

You can obtain your Banner ID by contacting the San Antonio College Help Desk at (210) 486-0777.


Supporting Documentation:

Service Cost:
N/A

Additional Information: For instructions on how to use ACES for registration and other enrollment procedures, click on the following link: eClips

Technical Support:
San Antonio College Help Desk
Email: sac-helpdesk@alamo.edu
Phone: 210-486-0777
Alamo Colleges Help Desk
Email: helpdesk@alamo.edu
Phone: 210-485-0555

Last Modified Date:
11/14/2019 8:10:06 AM


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For questions and information regarding the OTS Service Catalog, please contact the San Antonio College Helpdesk at 210-486-0777 or via email at sac-helpdesk@alamo.edu.